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Personalisation Powers Loyalty: Tech Investments transform Loyalty  In the dynamic world of data-driven loyalty marketing, personalisation stands as a pivotal factor in cultivating customer loyalty....

The Australian Loyalty Association’s 2024 Loyalty Insights Report unlocks a range of insights which loyalty marketers can apply across their marketing strategies.  The report quantifies...

In the ever-changing realm of marketing, staying ahead of the curve is imperative. One potent tool that has been revolutionising direct mail marketing is the...

In today’s data-driven business landscape, understanding your customers is the linchpin to success. It’s no surprise that businesses are turning to sophisticated tools to manage...

Secure document storage platforms can radically simplify your accounts receivable processes, reducing the time and effort it takes to get your invoices paid. By centralising...

Customer service is rapidly digitising and consumers now expect their interactions with brands to be simple, autonomous and convenient. When logging in to a customer...

As businesses scale, they need to find efficient strategies for managing large volumes of customer data and communications. Customer Relationship Management (CRM) and marketing automation...

Secure document storage platforms can play a major role in simplifying data governance and compliance with regulatory obligations. By storing all sensitive documents and customer...

Despite the overwhelming digitisation of almost all elements of the modern office, many businesses still rely on physical storage for critical documents. This reluctance to...

Easy access to information is key to a well-functioning contact centre. At its worst, talking to customer service can feel like you’re going round in...

As an Australian Martech consulting and implementation firm, we extend our guidance to those embarking on their journey into the realm of Salesforce Marketing Cloud....

As digital technology advances, businesses are continually increasing the level of convenience provided to their customers. Consumers have come to expect a high-quality, personalised experience...